Please note that we are currently not accepting repair projects for pieces that were not manufactured by us due to recent insurance policy changes.
For TCG products, please .
Life happens and unfortunately stones may become loose and fall out of settings with wear and tear or accidental damage. We offer maintenance and repair services for products that we have manufactured to offer our clients the support and peace of mind that they have someone to go to when accidents happen. This is a service only and does not include missing diamonds or gemstones. If you need a replacement melee or small stone, please select from below for a price estimate.
Full Restoration (3-6 weeks)
The full restoration clean is a complete overhaul of the ring to bring it back to factory condition/like new.
Recommended for rings that are in poor condition or have been heavily used, or as a maintenance routine annually for rings that are more delicate in nature.
Tip: Full restorations and stone replacements are typically covered by your independent jewelry insurance plan as a preventative measure. Reach out to your insurance agent for coverage details.
This entails a deep ultrasonic soak overnight, soft bristle brushing, and heated steam clean, as well as polishing to remove light scratches and rhodium plating (if necessary). Additionally, an examination under a microscope for weak prongs, structural risks, or loose stones will be performed and any loose stones will be tightened or put back in. Bigger repairs like prong replacement or re-tipping or laser welding (if needed) may require additional time and servicing costs.
Lastly, don't forget to schedule . If you need guidance, please send a picture with a description of the work needed to [email protected] and someone will reach back out to you in 2-3 business days.
